Our approach to support is very simple.  We are here to provide as much help as you need to run a successful clinic.  We offer unlimited one-on-one support to everyone in the office, such as  the Provider, an office manager, receptionist, or even a vendor. Anyone who needs help, gets it!  It is how we have maintained our A+ customer satisfaction for over 23 years!  It ensures you get the job done right the first time, and every time!

Because your clinical management software is the heart of any practice, VersaSoft understands the importance of having the right kind of support available when you need it. To ensure your experience is smooth and trouble-free, our Support Team is available to assist you with a wide range of support issues, including:

SOFTWARE SUPPORT

  • Unlimited support with an active maintenance package
  • Receive live personalized care from our training specialists  
  • Receive live personalized care from our training specialists
  • Knowledgeable representatives who can assist you quickly in getting the help you need.
  • Remote access support (Resolve issues quickly as if we are right there with you)
  • Email and phone support available
  • Clients receive version upgrades automatically sent to them.

TECHNICAL SUPPORT

  • Installation & Upgrades
  • Errors/Troubleshooting
  • Backups & Restores
  • Moving Databases
  • Conversions & Integrations
  • Hardware/Software Compatibility

 

TRAINING

  • 9 Hours of training included with a full maintenance package
  • Live remote personal one-on-one training